Privacy Policy of Radiant Roots

Radiant Roots (“we”, “us”, “our”, “Radiant Roots Hair Transplant & Cosmetic Centre”) respects your privacy and is committed to protecting your personal data. 

As a leading hair transplant clinic in Mangalore, India, Radiant Roots provides this global statement of privacy policy to explain how we collect, use, store, share, and protect the personal information you share on your visit/use of our website and clinic. https://www.hairtransplantmangalore.com/ and our services.

By accessing or using the Website or our services, you consent to the collection and use of your information in accordance with this policy.

1. Scope & Definitions

1.1 Scope
This policy applies to all users, patients or clients of Radiant Roots, whether via online, offline, in-person, or teleconsultation modes.

1.2 Definitions

  • Personal Data / Personal Information: Any information that identifies or can identify an individual (e.g. name, email, phone, medical history).
  • Usage Data: Data collected automatically from your device or interactions (e.g. IP address, browser type, pages visited).
  • Services: Hair transplant, cosmetic surgeries, PRP, and related consultations, procedures, communications, and follow-ups offered by Radiant Roots.

2. Information We Collect

We collect information in several ways:

2.1 Information you provide voluntarily

  • Contact & identification data: name, email, phone number, postal address (if provided), city, state, PIN, country.
  • Medical / health information: medical history, scalp condition, previous surgeries/treatments, allergies, medication, images/photos of scalp/face for consultation.
  • Consultation & diagnostic data: records from initial assessment, lab reports, treatment plans, follow-up notes.
  • Communications: any messages or correspondence you send to us (via contact forms, email, WhatsApp, phone).
  • Photographs, before/after images / videos: with your consent for use in patient records, marketing, portfolio, etc.
  • Payment & billing information: billing address, transaction records (though payment card data is usually handled by third-party payment processors).

  • 2.2 Information collected automatically
  • IP address, device type, browser version, operating system.
  • Pages visited, time stamps, referring website, clickstream data, cookies, analytics data.
  • Usage patterns (how you navigate through the Website).

2.3 Information from third parties

  • Where you permit or we integrate third-party services (e.g. social media, analytics, telemedicine tools), we may receive information from those third parties.

3.  How We Use Your Information

Personal Information is necessary to Manage, Run, Improve, and Develop Our Business. We use the information collected for the following purposes:

  1. Provision of Services & Treatment
    To deliver medical, cosmetic, diagnostic, consultation, and follow-up services to you. (e.g., reviewing medical history, planning treatments, follow-ups)
  2. Appointment Management & Communication
    Scheduling, reminders, follow-ups, and administrative communications.
  3. Billing & Payments
    To process payments, refunds, invoices, and financial records.
  4. Improving Our Offerings & Website
    For analytics, site optimization, feature enhancements, and better user experience.
  5. Marketing & Promotions (with consent)
    Sending newsletters, offers, promotions, or other marketing communications.
  6. Before/After Display & Testimonials
    With your explicit consent, we may use your images/profiles for marketing, portfolio, or educational materials (with or without anonymization as per your preference).
  7. Legal, Safety & Compliance
    To comply with applicable laws, respond to lawful requests, enforce our policies, resolve disputes, and protect rights.

We will not use your personal data for purposes materially different from those disclosed without your consent.

4. Cookies & Tracking Technologies

We use cookies, web beacons, analytics tools (e.g. Google Analytics) and similar technologies to collect Usage Data, understand how users interact with the Website, and improve our services.

You may set your browser to refuse cookies or notify you when cookies are being used, but disabling cookies may affect your use of certain Website features.

5. Disclosure & Sharing of Information

We may share your personal data in the following circumstances:

  • Service providers / vendors: Third parties who help us with website hosting, analytics, payment processing, SMS/email messaging, telemedicine systems, etc. They receive only the data they need to perform their services, and are bound by confidentiality.
  • Medical professionals / labs / imaging centers: to coordinate diagnostics, treatments, lab tests — only with your consent or as needed for treatment.
  • Legal and regulatory authorities: when required by law (e.g. court order, government request) or to protect rights, safety, or property.
  • Business transfers: in the event of a merger, acquisition, or sale of assets, your data may be transferred, under an obligation to honour this policy.

We do not sell your personal information to third parties for marketing purposes.

6. Storage, Security & Retention

6.1 Storage & security

We employ industry-appropriate security measures (physical, administrative, technical) to protect your data against unauthorized access, alteration, disclosure, or destruction. This includes:

  • Encryption (SSL/TLS) for transmission
  • Secure server infrastructure
  • Access controls & limited permissions
  • Employee training on data protection

However, no system is perfectly secure; while we attempt to protect your data, we cannot guarantee absolute security.

6.2 Retention

We retain your personal data for as long as necessary:

  • To fulfill the purposes for which it was collected
  • To comply with legal, regulatory, medical record-keeping obligations
  • To defend legal claims or resolve disputes

After which we securely anonymize or delete the data.

7. Your Rights & Choices

You have certain rights regarding your personal data (subject to local laws):

  • Right of access: request a copy of your data
  • Right to correction: ask to correct inaccurate or incomplete data
  • Right to deletion / erasure: request deletion (unless retention is required by law)
  • Right to restrict processing: ask us to limit how we use your data
  • Right to object: object to certain processing (e.g. marketing)
  • Right to data portability: where applicable, receive your data in a structured, machine-readable format
  • Withdrawal of consent: you may withdraw consent (for uses based on consent) at any time (but this does not affect processing done before withdrawal)

To exercise any of these rights, or for questions about privacy, please contact us at:

Email: contactradiantroots@gmail.com
Phone: +91 96060 13845
Address: 2nd Floor, Kankanady Gate Building, Kankanady Bypass Road, Mangalore

We may require verification of identity before fulfilling your request.

You may also opt out of marketing or promotional communications by unsubscribing via email or contacting us.

8. Children’s Privacy

Our services and Website are intended for users aged 18 and above. We do not knowingly collect personal data from children under 18 without parental consent. If we learn that we have inadvertently collected data from a minor, we will promptly delete it.

9. Use of Before/After Photos, Testimonials & Publications

  • We will only use photographs or testimonials which you have explicitly consented to.
  • You may withdraw consent later, subject to practical limitations.
  • We will ensure patient anonymity (e.g. masking identity) when required, unless you request otherwise.
  • We will not disclose personal identifiers (name, contact, address) in public media without your explicit permission.

10. Third-Party Links & External Sites

Our Website may contain links to external sites (e.g. partner clinics, social media). This Privacy Policy does not apply to those sites. We encourage you to read their privacy policies before submitting any data. We are not responsible for their data practices.

11. International Transfers

If your data is processed or stored in a location outside India, we will take steps to ensure adequate protections (e.g. standard contractual clauses, encryption). We will ensure compliance with applicable data protection laws.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically (e.g. to reflect changes in technology or laws). The new version will be posted on the Website with a revised “Last updated” date. Your continued use of our Website or services after such changes constitutes your acceptance of the revised policy.

13. Contact & Grievance Officer (India compliance)

In compliance with applicable Indian data protection laws, we designate a Privacy / Grievance Officer:

Name: [Name of officer / responsible person]
Email: contactradiantroots@gmail.com
Address: Radiant Roots, 2nd Floor, Kankanady Gate Building, Kankanady Bypass Road, Mangalore

You may contact the officer in case of any grievance, or if your privacy concerns are not resolved.

14. Consent & Acknowledgment

By using the Website, providing us with your data, or availing our services, you acknowledge that you have read, understood, and agree to this Privacy Policy. If you don’t agree, please refrain from using the Website or providing personal data.